Clarity first. Then the next step.
ChainPoint Justice is a consumer advocacy and education service for people worldwide who have had a concerning financial or digital-asset experience. We make complicated situations understandable and help you decide what to do next, at your own pace.
Understandable, respectful, practical.
Financial uncertainty can be difficult to navigate, especially when unfamiliar terms, overlapping processes or time pressure make it harder to decide what to do. Our purpose is to make information easier to understand, so you can act promptly where needed and make considered decisions without pressure or judgment.
We offer consumer advocacy, sourced general financial education, help organising your information, and a way to inquire about your experience. These resources help you prepare, ask informed questions and recognise where independent professional help may be needed.
Three ways information becomes usable.
- 01
A clear timeline
We help you put events, dates and payment records in order, so you can explain the situation accurately to a provider or authority.
- 02
Payment methods, untangled
Cards, bank transfers, payment apps and confirmed crypto transfers each work differently. Knowing which applies shapes every later step.
- 03
Genuine routes only
Your bank or provider, the relevant reporting body, and resources specific to your country. We point to official channels, never around them.
What the library covers.
35 sourced guides, including dedicated resources for Canada, the Netherlands, Belgium, the UK, Sweden and Australia. Country coverage describes the information available, not the location of company offices or the availability of regulated services.
Browse resources- Card disputes and chargebacks
- Bank-transfer concerns
- Investment and crypto scam patterns
- Evidence and public transaction hashes
- Identity and account security
- Recovery-scam awareness
- Canada
- Netherlands
- Belgium
- United Kingdom
- Sweden
- Australia
Different routes do different jobs.
Local rules vary, so check what applies where you live.
- Tracing
- Following public blockchain movements. It does not by itself identify a person or recover funds.
- Card dispute
- A request to your issuer under network and issuer rules. Deadlines and outcomes vary.
- Bank complaint
- Asks your bank to review a payment and its own handling. Local reimbursement rules differ.
- Police report
- Creates an official record. It does not, alone, return money.
- Civil legal advice
- From a qualified lawyer in your jurisdiction. We do not provide it.
What we do not do.
We state our limits up front because trust depends on it. Contacting us is an informational inquiry and does not create a professional relationship.
- Guarantee or predict recovery of money
- Give legal, financial or tax advice
- Act with court, regulator or police powers
- Replace official reporting or qualified professional advice
How we publish, and who we are.
Editorial model
Guides are prepared with AI assistance and provide sources. We do not claim independent expert review. Editorial policy
Leadership
Meet the people in our leadership roles and see how responsibilities are organised across the company. Leadership profiles
Explore our history of recognition. Awards & recognition
Registry listing
Listed in the GARA registry, registration 146552981. A listing is not regulation, approval, licensing or accreditation, and confers no powers. View the listing (opens in a new tab)
Never share your seed phrase, private keys or passwords with anyone, including us.
Please keep sensitive evidence out of the general inquiry form and describe the situation in your own words.
Ready to talk it through?
Tell us what happened. We offer information, not legal or financial advice, and recovery is never guaranteed.
Start a conversation Images are conceptual AI-generated illustrations, not photographs of actual staff or client cases.